Terms of Service

1. What Izel Is

Izel is a word-of-the-year and weekly reflection app — a private space for reflection, intention-setting and self-awareness. It is not therapy, medical advice or a substitute for professional support. The AI features reflect your own words back to you; they do not diagnose, prescribe or interpret. The reflections generated by the service are intended as prompts for self-awareness rather than statements of fact.

2. Your Account

Izel is for people aged 18 and over. You need a valid email address to create an account. You are responsible for keeping your login credentials secure and for all activity under your account. One account per person.

3. Your Content

Everything you write, record or create in Izel belongs to you. We do not claim ownership of your reflections, goals, voice recordings or any other content. You grant us a non-exclusive, limited licence to process your content solely to provide the service (e.g. AI-generated Mirrors, nudges and insights).

4. Free Trial & Subscription

New accounts receive a 30-day free trial. No payment details are needed for the trial and nothing is charged when it ends. To keep using Izel after the trial, you can subscribe. Subscriptions renew automatically unless cancelled before the next renewal date. Subscriptions are managed through Stripe. You can cancel at any time — your access continues until the end of the billing period.

5. Refunds

If you are unsatisfied within the first 14 days of a paid subscription, contact us for a full refund. After 14 days, refunds are not available except where required by applicable law, but you can cancel to prevent future charges.

6. Acceptable Use

Izel is for personal reflection. Do not use it to store content that is illegal, harmful or violates the rights of others. We reserve the right to suspend accounts that violate these Terms.

7. Service Availability

We aim for high availability but cannot guarantee uninterrupted service. We may update, modify or discontinue features with reasonable notice. You can export or permanently delete your data at any time from Settings.

8. Limitation of Liability

AI-generated reflections may occasionally be inaccurate or incomplete. You remain responsible for decisions made based on information provided by the service.

Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under applicable consumer protection laws, including the Australian Consumer Law.

Izel is provided “as is.” We are not liable for any indirect, incidental or consequential damages arising from your use of the service. Our total liability is limited to the amount you have paid in the 12 months preceding any claim.

These Terms are governed by the laws of New South Wales, Australia.

9. Intellectual Property

All software, designs, branding and content that form part of Izel remain our property. Your content remains yours, as described in Section 3.

10. Changes to These Terms

We may update these Terms from time to time. Significant changes will be communicated via the app or email. Continued use after changes constitutes acceptance.

11. Contact

Questions about these Terms? Reach out at hello@izel.au